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Long ago, I built a web app for an enterprise (200k+ employees). Feedback on the web app prompted me to do an experiment. What would happen if I were to create a WhatsApp chatbot to solve the specific ...

Here’s a stat for you: 40 percent of chatbot users only engage in one conversation. This statistic, calculated by İlker Köksal, the cofounder of Botanalytics, suggests bot makers need to invest more ...