Another reader proclaims, "Not just HP, but all PC vendors have horrible tech support anymore." On the IT management side of things, for PCs specifically deployed and managed by the IT staff at ...

HP issued a security advisory alerting users about a newly discovered vulnerability in HP Support Assistant, a software tool that comes pre-installed on all HP laptops and desktop computers, including ...

Rich was the editorial lead for CNET's Home and Wellness sections, based in Louisville, Kentucky. Before moving to Louisville in 2013, Rich ran CNET's desktop computer review section for 10 years in ...