Engadget readers like yourself are probably more tech savvy than the average person. That means you may get roped into helping older family members with email woes, new phone setups, or deciphering if ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Don't roll the dice on the quality of support you'll get once you buy. As part of the Readers’ Choice surveys we run throughout the year, we always ask your opinion on the assistance you've received ...