As a ServiceNow Build Partner, authID provides the integration for a secure, frictionless way for contact center associates to verify and authenticate the identity of the caller, enhancing trust at ...

New integration empowers organizations to protect accounts, reduce fraud, and enhance trust across ServiceNow-powered contact ...

ServiceNow tacked agentic AI onto a largely unguarded legacy chatbot, exposing customers' data and connected systems.

Fortinet, Ivanti, and SAP have moved to address critical security flaws in their products that, if successfully exploited, could result in an authentication bypass and code execution. The Fortinet ...

Plex is starting to enforce its new rules, which prevent users from remotely accessing a personal media server without a subscription fee. Previously, people outside of a server owner’s network could ...

HUNTINGTON, W.Va. (WSAZ) — The Amazon Customer Service Center in Huntington will close next spring. An Amazon spokesperson said “the customer service associates based out of our Huntington site are ...

In context: The latest Windows 11 update for Meta Quest 3 highlights how Microsoft and Meta are blending traditional desktop productivity with immersive computing. The move gives Microsoft a new ...

Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

NEW YORK — It’s official: AOL’s dial-up internet has taken its last bow. AOL previously confirmed it would be pulling the plug on Tuesday (Sept. 30) — writing in a brief update on its support site ...